Question 1

Q: Are your crystals natural?

Accepted Answer

A: Yes, all of our crystals are natural gemstones, each with its own unique texture and color.

Question 2

Q: Why does my crystal look different from the photo?

Accepted Answer

A: Natural gemstones may vary in shade and pattern, which makes each piece one of a kind.

Question 3

Q: Do your crystals have healing powers?

Accepted Answer

A: Our crystals are for aesthetic and collectible purposes only, without medical or healing claims.

Question 4

Q: Can I choose the size?

Accepted Answer

A: Yes, we usually offer sizes ranging from 8mm to 18mm, and custom sizes are also available upon request.

Question 5

Q: How can I confirm my wrist size for a bracelet?

Accepted Answer

A: We recommend using a soft measuring tape around your wrist for an accurate measurement. Add about 0.5–1cm depending on your preferred fit (snug or loose). If needed, feel free to contact us for personalized sizing guidance.

Question 6

Q: Do you provide certificates?

Accepted Answer

A: Each order includes branded packaging and a care card. Upon request, an authenticity certificate can be provided, with an additional fee.

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